How Does Your Senior Living Community Stack Up Against Industry Benchmarks?
Senior living industry benchmarks are an essential guidepost for strategic decision making, especially as operators aim to combat a staffing shortage and
9 Questions to Ask as You Assess Potential Senior Living Technology Vendors
B2B technology buying cycles have increased over the years. And today, 78 percent of business buyers say they’re “more careful about spending
Automate to Iterate: A Q&A with Chase Robertson, Icon’s New CTO
In our last Q&A, we interviewed Icon’s new VP of Enterprise Accounts, Kelly Grieco, about her 2024 growth strategy. This month, we
The Newest Decision Maker in the Senior Living Technology Sales Cycle: Resident Tech Committees
Seventy-nine percent of senior living operators increased their technology budget in 2024. This budgetary growth means that more communities will be having
Support in Every Stage of Retirement: 4 Ways Icon’s Technology Improves the Lives of CCRC Residents
The draw of CCRC living is that the communities can support older adults at every conceivable level of acuity. These different levels
How Tech-Forward Resident Experiences Impact Sales and Occupancy: A Webinar Recap
How can a tech-forward resident experience help communities attract and retain residents? That was the topic of Icon’s latest sponsored Grow Your
How Smart Aging™ Levels Up Your Community Wellness Program
It seems like every organization today is trying to leverage the power of AI technology. Senior living is no exception. But what
3 Elements of the Modern Senior Living Community (and Why Older Adults Want Them)
From wellness-focused models to robot assistants, the senior living experience has evolved in recent years. It’s modern. But which aspects of this
3 Problems That White-Glove Customer Service Can Solve in Senior Living
Despite being a key determinant of a technology’s ROI, customer success is often overlooked by communities when they shop for technology. Why?
7 Productivity Hacks for Your Senior Living Staff
The senior living staffing shortage is still in full swing. As a result, leaders and employees have to do more with less.
How Technology Unifies Senior Living Owner-Operators, Enterprise Members, Regional Directors, and Community Leaders
With building costs and insurance premiums around record highs, many senior living owners are reevaluating plans to expand their portfolios with new
Relationships and Substance Drive Growth: Introducing Kelly Grieco, Icon’s New VP of Enterprise Accounts
In our last Q&A on the blog, we held a roundtable discussion with Icon’s customer success leaders about their approach to client