3 Problems That White-Glove Customer Service Can Solve in Senior Living
Despite being a key determinant of a technology’s ROI, customer success is often overlooked by communities when they shop for technology. Why?
7 Productivity Hacks for Your Senior Living Staff
The senior living staffing shortage is still in full swing. As a result, leaders and employees have to do more with less.
How Technology Unifies Senior Living Owner-Operators, Enterprise Members, Regional Directors, and Community Leaders
With building costs and insurance premiums around record highs, many senior living owners are reevaluating plans to expand their portfolios with new
Relationships and Substance Drive Growth: Introducing Kelly Grieco, Icon’s New VP of Enterprise Accounts
In our last Q&A on the blog, we held a roundtable discussion with Icon’s customer success leaders about their approach to client
What Is Smart Aging™? An In-Depth Exploration from Icon
The senior living space is chock full of different need-to-know concepts, from active adult living to life enrichment programming. But there’s one
Icon and Caspar AI Partnership Offers a Comprehensive Safety and Engagement Solution to Senior Living Communities
CONTACT: Meredith Wentworthmeredith.wentworth@goicon.com978-979-1208 Icon and Caspar AI Partnership Offers a Comprehensive Safety and Engagement Solution to Senior Living Communities FOR IMMEDIATE RELEASE
How to Achieve Smart, Streamlined & Standardized Business Systems: A Webinar Recap
We recently sponsored a Seniors Housing Business webinar where our CEO Ryan Galea, alongside other industry experts, discussed the benefits and how-to’s
How to Keep Your Life Enrichment Program on Track
Life enrichment directors have a complex job that requires creativity, planning, scheduling, tracking, measuring, learning, and iterating. But there’s much more to
Part 2 | Increasing Positive Google Reviews for Senior Living Communities: A How to Guide
Part 2: Generating Positive Reviews The voice of satisfied residents and their families holds immense sway in shaping perceptions of prospects evaluating
9 Must-Have Technology Solutions for Assisted Living Communities
We’re entering a golden era of technology for assisted living communities. Now that more and more communities have widespread internet access and
The Key to Better Senior Living Technology? It’s in the Data: A Q&A with Icon’s New Director of Product
Recently we spoke with VP of Growth and Strategy Michele Saunders about how senior living technology can support better experiences for older
Unlocking the Power of Data
10 Steps to Analyzing Data for Meaningful Insights for Senior Living Enterprises In the rapidly evolving landscape of senior living, data has