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ASSISTED LIVING & MEMORY CARE

Streamline the Delivery of Resident Care and Nurture Family Engagement

Icon’s all-in-one, HIPAA compliant communication and engagement software allows communities to meaningfully engage with residents’ families keeping them informed and encouraging them to be active participants in their loved one’s enrichment process.

We are thrilled with Icon’s safety check feature. It gives residents and families peace of mind as our staff is able to quickly find and assist residents in need.

Rhonda Glyman, Executive Director, Hebrew SeniorLife—An Affiliate of Harvard Medical School

Put Your Budget to Good Use

Drive Family Satisfaction

Our platform allows communities to connect with families automatically and proactively leading to as much as a 50% improvement in family satisfaction survey results. This also helps close the backdoor for avoidable move-outs.

Increase Census

Using Icon has helped communities create a culture of engagement resulting in 7-8 additional prospect interactions through the use of automated voice messaging. 

Meet Residents Where They Are

With voice Technology from Icon, 58% of assisted living residents found their Echo Dot was easier to use than iPhones or iPads allowing them to be connected with the community in a way that was comfortable for them. 

Build a Happy Resident Base

Our unique resident engagement capabilities are shown to improve the aging experience resulting and as much as a 20% increase in satisfaction scores. laudantium, totam rem aperiam

Streamlined Integrations That Matter Most

Icon is built to support meaningful integrations that improve the resident experience and add value to communities like yours. Our solutions seamlessly integrate with EHRs like PointClickCare, MatrixCare, McKesson and more to optimize data flow, reduce manual data entry time and decrease errors. 

Learn more about our integrations »

Don’t Waste Another Minute - Bulk Up Your Communications and Engagement Tool Kit with Icon

Family Engagement

Engage with residents’ families through a simple and straightforward app allowing your staff to share messages and videos regarding their loved ones, community news updates and more reinforcing a strong relationship between your staff and resident families.

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Automated Safety Checks

Save your staff valuable time while also ensuring your residents are safe and thriving with Icon’s automated safety check tool. Customize the questions you want to ask, and our solution automatically calls residents. Answers are saved, which allows staff to quickly identify residents at risk.

Calendar Central

Schedule, track and report on your activities and enrichment events with Calendar Central from Icon

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Bi-directional Communication

Icon supports robust bi-directional communication in communities like yours. Our communication tools allow you to interact with community members in the mode of their choosing – phone call, email, text, on-demand dial in, and Alexa devices in up to 18 different languages.

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Voice Technology

Icon offers a voice technology smart enough to discern community and public information queries and improves residents’ experience by enabling them to interact with Alexa naturally

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Digital Signage

Create a consistent brand experience with Icon’s Digital Signage tool. This offering provides the perfect solution to display relevant and real-time information that matches your branding across your community.

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In-Room TV Channel

Keep your residents happy and involved from the comfort of their own rooms. Icon’s In-Room TV Channel offering includes over 80 apps, live streaming capabilities, a recorded video player and much more.

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Side view of a happy senior woman smiling while drawing as a recreational activity or therapy outdoors together with the group of retired women.

177 Huntington Ave Ste 1703
PMB 20577
Boston, Massachusetts 02115-3153 USA

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