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Family Engagement

Keep family members in the loop through one central point of communication.

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Allow Family Members Near and Far to Stay Connected and Informed

Use the mobile app to send out newsletters, updates, and surveys to family members. Provide the transparency they need to ensure their loved ones are looked after – resulting in up to 50% improvement in family satisfaction survey results.

Family and Community Announcements

Provide a central place for community-wide announcements and information.

Collect Feedback with Net-Promoter Survey

Real-time survey for families to submit about how your community is performing.

Share Activity Calendar and Attendance

Instantly share resident’s activity attendance and community calendar with designated family members. 

Provide Family and Staff Messaging

Send a message, photo, or document and provide a safe place to dialogue about resident care.

Send Documents and Collect eSignatures

Share important and routine documents and request an acknowledgement
or electronic signature.

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Drive Connectedness with Our HIPAA-Compliant Family App

Easily send family members:

Urgent information

Photos/Videos

Surveys

Newsletters

Enable Your Community To

Improve Community Operations

Prevent avoidable move-outs

Reinforce a strong activities program

Foster Peace of Mind

Streamline communication with automated push notifications when their loved one attends a community activity, with no extra work needed from your staff.

Why Communities Choose Family Engagement from Icon

Family to Staff Messaging

Provide a safe place to have a dialogue about your resident’s care with family members.

Net-Promoter Survey

Real-time in-app survey for families to supply feedback how your community is performing.

Community Announcements

A visually appealing  feed to keep families updated.

Push Notifications

Family members receive push notifications when their loved one attends a community activity.

HIPAA Compliant

All communications and resident health information shared via Family Engagement is secure.

Face ID

Family Engagement leverages Face ID authentication for a smooth login experience.

Ready to See Family Engagement in Action?

177 Huntington Ave Ste 1703
PMB 20577
Boston, Massachusetts 02115-3153 USA

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