Content Center
Explore a variety of content from white papers and articles to implementable resources and tools for your organization.
How to Build a Signature Wellness Program
In this eBook, we break down the key steps to designing a signature wellness program that stands out – one that boosts resident satisfaction, fosters independence, and aligns with your community’s unique culture.
The State of Resident & Family Engagement Benchmarking 2025 Report
Discover the latest insights on resident and family engagement with our first-of-its-kind annual benchmarking report. Explore key trends, challenges, and opportunities shaping the future of engagement in senior living.
5 Easy Steps to Level Up Your Marketing: A Go Icon Marketing Playbook
Whether you’re looking to capture glowing reviews, wow prospects with innovative tech, or streamline follow-ups and move-ins, this playbook is packed with actionable tips to help you attract and retain residents. Learn how to showcase your community’s best features and stay ahead.
Scalable Senior Living: An Introduction to Alternative Revenue Streams
Rising labor costs and tight capital are compressing NOI margins in senior living. But communities have options for growing revenue. We explore eight in our most recent guide – think of it as a conversation starter to explore what’s possible in your community.
In this special episode of the Raising Tech Podcast Amber Bardon hosted a live panel discussion on AI featuring Icon CEO, Ryan Galea. Panelists covered a wide range of topics including: How AI can be used to increase resident engagement, overcoming data privacy, accessibility of AI in senior living, how AI and robotics play a part in facing front line staff, and more!
How to Build a Thriving Resident Tech Committee: 10 Easy Steps
In the ever-evolving landscape of senior living, the emergence of Resident Tech Committees is on the rise. But what exactly is a Resident Tech Committee, and how can it transform the technological landscape within a senior living community? In this eBook, we delve into the crucial role these committees play in fostering a sense of community, empowering seniors in the digital age, and seamlessly integrating technology into their daily lives.
Discover The Icon Difference: Eight Differentiators
Icon is the only all-in-one employee, resident, and family experience management platform that centralizes and elevates engagement, communication, and real-time insights to help senior living operators retain and attract top talent, and residents. Discover what makes Icon stand apart from the rest in The Icon Difference.
How to Keep Your Staffing Levels High
A Senior Living Recruitment & Retention Guide from Icon
There’s been a status quo in senior living for years now: communities struggle with attracting and retaining staff. Case in point: 82 percent of communities are reporting staffing shortages. That’s why we created this recruitment and retention guide – to help.
In season 2, episode 18 of Raising Tech host, Amber Bardon, has a captivating conversation with Ryan Galea, CEO of Icon, where he illustrates how Icon’s all-in-one engagement platform is enhancing communication and boosting resident & family engagement at Senior Living communities.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
A Note from Our CEO: Celebration and Reflection on the One Year Anniversary of Icon
As we reflect on the past year, it’s astounding to think of how far we’ve come. One year ago, we took a significant leap by merging Caremerge’s Engagement Platform with VoiceFriend’s leading communication software and rebranding as Icon (or GoIcon). Today, as we celebrate this significant milestone, I invite you to join us in reflecting on the incredible changes, the challenges we’ve surmounted, and the exciting future we’re forging.
How to Choose the Best Senior Living Engagment Technology: A Buyer's Guide from Icon
You are the expert on your organization’s unique needs – this guide is here to help you find the perfect technology partner.
Creating the Well-Connected Community - A Conversation with Icon CEO Ryan Galea
NIC Senior Principal Ryan Brooks recently talked with Ryan Galea, CEO of Icon. What follows is a recap of their conversation about Icon and its commitment to revolutionize the aging experience by engaging, informing, and uniting all stakeholders in the community.
Infographic: Icon by the Numbers
Get to know Icon by the impact we make for our customers and communities like yours each and every day.
Infographic: Activity Insights
The Icon team looked at a sample of 125,000 activities held over the last 12 months across 100 communities representing all service levels.
What Makes an Aging Experience Iconic? 5 Essentials to Ensure Your Residents are Happy, Healthy, and Thriving
In this white paper, we took it upon ourselves to create the definition of an icon aging experience, explore how it manifest for those in senior living – and the role Icon plays in enabling communities to deliver the highest quality of life to those in their golden years.
Clear Eyes, Full Attendance Sheets, Can't Lose: A Life Enrichment Playbook from Icon
Life enrichment programs are vitally important for senior living communities. But this isn’t necessarily news. Most senior living leaders have long recognized the importance of life enrichment programs. So why are they a greater priority today? What’s changed? Find out in this white paper.
Article: SNH News Views Meet Icon - Why VoiceFriend and Caremerge Teamed Up
Icon CEO, Ryan Galea share a first-hand account of the journey that lead VoiceFriend and Caremerge to join under a common mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology.
Template: Icon Activities Supply Tracker
Tracking supplies for the activities department in a senior living community can be a challenging task. With so many different activities happening on a regular basis, it’s important to have a system in place to ensure that you always have the necessary supplies on hand. Download our free Activities Supply Tracker to help.
Template: Icon Activities Database
Download this free Activities Database template to help keep all of critical activities information organized in one place.
White Paper: The Senior Care Staffing Crisis - Can Technology Provide Relief?
The severe shortage of caregivers is the single greatest challenge facing the senior car industry. In this white paper, we unpack the factors fueling the staffing crisis and discuss how senior care organizations can implement operational efficiencies to make the most of their resources.