Our Success Is Your Success: A Roundtable Discussion with Icon’s Customer Success Leaders
We’ve said it before and we’ll say it again: the best senior living tech providers act like partners. They support and, crucially,
Part 3 | Increasing Positive Google Reviews for Senior Living Communities: A How to Guide
Part 3: Effectively Requesting Reviews For senior living communities, building a positive online reputation is crucial in attracting potential residents and their
How to Keep Your Life Enrichment Program on Track
Life enrichment directors have a complex job that requires creativity, planning, scheduling, tracking, measuring, learning, and iterating. But there’s much more to
How an Intuitive All-in-One Platform Promotes Deeper Engagement at Westerwood Senior Living
The senior living paradigm has shifted. Just five years ago, engagement platforms were viewed as helpful – not necessarily essential. AI-driven communication
The Burning Question Senior Living Needs to Ask: Are We Doing Enough to Protect Our Residents?
“It’s so hot in Arizona, doctors are treating a spike of patients who were burned by falling on the ground.” This excerpt
5 Strategies to Boost Resident Occupancy at Your Senior Living Community
It’s official: senior living occupancy is bouncing back (with demand even outpacing new supply). Here, we discuss five ways your community can
The Benefit of a Seamless User Experience: How Icon Boosts Resident Engagement at Unisen Senior Living
It’s not easy to craft a life enrichment program that engages residents, loops in families, and simplifies workflows for staff. If it
Stronger Together: A Q&A with Michele Saunders, Icon’s New Vice President of Growth and Strategy
We recently celebrated the first anniversary of Icon’s formation — a merger between Caremerge and VoiceFriend. The past year has brought plenty
10 Questions Any Potential Resident Should Ask about Senior Living Technology
With the projected population boom of older adults, more families than ever before will be discussing long-term care options with aging loved
Introducing the Icon Inbox
Our new SMS Inbox feature is an exciting step forward for Icon’s Communication 360, making it an even more user friendly, two-way
How to Make Your Senior Living Technology a Revenue Driver
We’re in a golden age of technology. And whether that tech tends toward the functional (smart home devices) or experimental (VR gaming),
A Growing Decision Maker for Senior Living Today? The Sandwich Generation Caregiver
If you’ve recently read anything about the growing older adult population – or how children plan to care for aging parents and