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Get to know

It’s our mission to make the aging experience iconic with the best all-in-one communication and engagement software for organizations that support seniors.

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An Organization Built from a Shared Mission

Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology. Icon brings over 50 years of combined experience in helping organizations that care for seniors to ensure that their entire community is engaged and thriving.

A Partner Invested in Your Success

Icon takes a consultative approach as you advance the technology within your community. We want to be a valued partner helping your organization achieve its goals rather than just another vendor. With over 1,800 deployments we have a solid track record of helping customers streamline communications and increase engagement across their entire community. We know each community is different; that’s why customer success is at the heart of what we do. Instead of generic training, we’ll assess what your staff needs to set you up for true success. Count on us for 24-hour support via phone, text, or email. We are always here to help!

Want to be a Business Partner?

To be the best you have to work with the best. At Icon, we regularly collaborate with companies that provide complementing best-in-class solutions including EHRs, property management systems, payroll solutions and more. By working together to allow our solutions to share data, we each strengthen our ability to meet the needs of our mutual customers.

Meet Our Amazing Team

Ryan Galea

Chief Executive Officer

Mary Giangrasse

Chief Operations Officer

Michele Saunders

Chief Growth Officer

Muneeb Khawaja

Vice President of Engineering

Serena Meade

Vice President of Implementation & Support

Justin Komorowski

Vice President of Customer Success

Blake Lamb

Vice President of Corporate Development

Mark Martinez

Director of Product Management

Meredith Wentworth

Director of Marketing

Ready to See Icon in Action?

Schedule a demo for an inside look at our  solution.  

177 Huntington Ave Ste 1703
PMB 20577
Boston, Massachusetts 02115-3153 USA

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