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Ensure Your PACE Program Participants and Their Families are Engaged and Informed

The main goal of your PACE Program is to enable participants to maintain their independence and Icon can help make achieving this goal easier with our all-in-one, HIPAA compliant communications and engagement solution.

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Staff and families have been so appreciative of these timely messages. Icon has been a great addition to our PACE program.

Kristen Cone, Operations Director, CarePartners PACE

Why PACE Programs Like Yours Choose Icon

Reduce Missed Appointments

Icon’s automated appointment reminders can help your organization drop the number of missed participant appointments by as much as 50%

Save Your Staff Valuable Time

Organizations who utilize Icon reduce time spent on communications by 75% give staff more time to engage with clients.

Drive Family Satisfaction

Our platform allows PACE programs to connect with families automatically and proactively leading to as much as a 50% improvement in family satisfaction survey results.

Offerings Designed to Keep Your PACE Program Running Smoothly

Automated Safety Checks

Save your staff valuable time while also ensuring your residents are safe and thriving with Icon’s automated safety check tool. Customize the questions you want to ask, and Icon automatically calls residents. Answers are saved, which allows staff to quickly identify residents at risk.

Bi-directional Communication

Icon supports robust bi-directional communication allowing you to interact with PACE program participants, family members and your staff via the mode of communication of their choosing – phone call, email, text, on-demand dial in, and Alexa devices in up to 18 different languages. Message recipients can easily reply and responses are documented for streamlined reporting.

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Calendar Central

Schedule, track and report on your activities and enrichment events with Calendar Central from Icon. This tool also allows you to filter and customize calendars to offer users a personalized view just for them.

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Family Engagement

Engage with participants’ families through a simple and straightforward app allowing your staff to share messages and videos regarding their loved ones, programing news updates and more reinforcing a strong relationship between your staff and participant families.

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Automated Appointment Reminders

Quickly and easily send appointment reminders to PACE program participants and their families and reduce missed appointments by as much as 50% with Icon. 

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