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Communication 360

A simple platform designed to streamline communication for organizations that support seniors.

Easily Deliver Information Using Icon's Bi-directional Communication Tool

Rely on Icon to easily send emergency alerts and routine notifications to residents, families, and staff. Icon can even translate your content to 18+ languages, automatically. 

Send Appointment Reminders

Remind residents and family members about medical and transportation appointments.  Residents and family members are notified about upcoming appointments via phone, email or text, which minimizes missed appointments.

Acknowledge Birthdays and Anniversaries

Acknowledge important events in your residents’ lives like birthdays and anniversaries. You write the messages once and they are sent automatically using the data in the communication platform.

Manage Staff Compliance

Remind staff when certifications and licenses are due to be renewed and about upcoming training sessions. The communication platform tracks renewal dates for staff and sends automated notifications.

Communicate Using Your Mobile Device

Access communication tools through our mobile-optimized platform or download the mobile application. It’s easy to manage all of your communication through your mobile device.

Formerly VoiceFriend (2)

Send Mass Messages by Text, Email, Phone

Our communication platform makes it easy for you to get the right information to the right people at the right time. Create and send messages (in up to 18 languages) to residents, families, and staff using the method they prefer:

Phone Call

Text Messages


Alexa-enabled Devices

Leverage AI Technology

Save time and leverage AI technology to auto-fill template content for broadcast messages. AI will populate a message based on the template name and brief description rather than having to write everything from scratch.

Email Marketing Feature Eliminates Expensive Design Subscriptions

Empower sales and marketing teams with streamlined tools for creating visually stunning, personalized emails. This integrated tool creates maximum efficiency, a streamlined tech stack, and beautiful email communications.

Blueprint Templates and Template Cloning Reduce Manual Tasks

Icon Communication 360 comes loaded with a set of standard message templates to leverage immediately for common broadcast use cases like Maintenance Update, Severe Weather, and more. Template cloning clones (or copies) message templates both within and across enterprise accounts.

Intelligent Reporting Provides Powerful Data Points on...

Message History

Deliverability Metrics

Content Engagement

Create an Effective Communication Schedule

Audiences are color-coded, so it’s easy to see which messages are scheduled for which audiences. Organize your messages using the Icon communication platform calendar, which displays messages by day, week, or month.

Provide Peace of Mind with Emergency Messaging

In the event of an emergency, ensure critical information reaches everyone. The emergency override feature notifies everyone on all possible and available communication channels, regardless of previous settings and preferences. 

Why Communities Choose Communication from Icon

Conduct Safety Checks

Conduct daily, automated safety checks to ensure your residents are thriving. Customize the questions you want to ask, and the system automatically calls residents. Answers are saved, which allows you to quickly identify residents at risk.

On-Demand Phone Line

Residents and families are able to access community information 24/7 with Icon’s On-Demand phone line. Customize which information is available, and make sure your residents stay engaged and informed.

Multi-Site Enterprise Messaging

Easily send mass communications to your entire portfolio (or select individual communities) in one click. Manage responses and collect data to inform your communication strategy.

Survey Residents and Families

Create surveys to collect feedback on everything from satisfaction to overall wellness. Icon compiles and stores the data, creating valuable and actionable insights.


Automate Emergency Communications

Share critical information with residents, families and staff quickly and easily. We maintain a repository of messages for easy reporting.


Fill Open Shifts

Fill open shifts by automating communications to staff, notifying them of open shifts and call outs. With the Icon communication platform, you can quickly secure staff coverage and decrease overtime expenses.

Ready to See Our Bi-Directional Communication Tools in Action?

2045 W Grande Ave, Suite B
PMB: 20577
Chicago, IL 60612

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