3 Problems That White-Glove Customer Service Can Solve in Senior Living
Despite being a key determinant of a technology’s ROI, customer success is often overlooked by communities when they shop for technology. Why?
7 Productivity Hacks for Your Senior Living Staff
The senior living staffing shortage is still in full swing. As a result, leaders and employees have to do more with less.
From Tech Woes to Tech Wows: Roland Park Place’s Iconic Journey
Not every senior living technology investment is a smash hit. That’s okay. What’s important is that you innovate and plan to improve.
How Technology Unifies Senior Living Owner-Operators, Enterprise Members, Regional Directors, and Community Leaders
With building costs and insurance premiums around record highs, many senior living owners are reevaluating plans to expand their portfolios with new
Debunking 7 Myths about Senior Living Staffing, Technology, and Residents
Senior living is a complex industry. You need to serve residents, their families, your staff, and any other folks who may be
Icon Aims to Slash Senior Living Staff Turnover with Innovative New Science-Backed Solution
Icon is pleased to announce the release of a new science-based app to support employee engagement and retention. Despite senior living operators’
Avanti Senior Living Partners with Icon to Enhance Residents’ Experience By Leveraging Cutting-Edge Technology
Avanti Senior Living, a pioneer in technologically advanced, beautifully designed senior living communities, announces an exciting partnership with Icon, the leading all-in-one
Relationships and Substance Drive Growth: Introducing Kelly Grieco, Icon’s New VP of Enterprise Accounts
In our last Q&A on the blog, we held a roundtable discussion with Icon’s customer success leaders about their approach to client
5 Fundamentals for Your Community’s Healthy Aging Model
Senior living communities help older adults age gracefully and connect with others in a similar life stage. But a staggering 88 percent
Closures, Lawsuits, and Rising Costs: The Ongoing Impacts of a Staffing Shortage and How to Prevent Them
It’s no secret that senior living has dealt with a staffing shortage for years. It remains a top challenge for communities –
What Is Smart Aging™? An In-Depth Exploration from Icon
The senior living space is chock full of different need-to-know concepts, from active adult living to life enrichment programming. But there’s one
The Best of the Icon Blogosphere: A Roundup of Our Top Posts in 2023
We nerd out on senior living technology. But we don’t just build engagement platforms or enhance reporting capabilities. We also share information