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Introducing the Icon Inbox

Our new SMS Inbox feature is an exciting step forward for Icon’s Communication 360, making it an even more user friendly, two-way communication tool for senior living communities.

The Icon Inbox feature was designed to improve the staff user experience and enhance staff efficiency in managing communications with members of their community. 

Enhanced features create an elevated user experience

Authorized staff users will be able to perform more advanced capabilities like directly replying to inbound messages and filtering and searching conversations with recipients. A color-coded conversation view makes it easy to keep track of daily responses and communications. 

The ability to search by profile first name, last name and phone number simplifies the search process and default conversation sorting by most recent last reply date-time keeps you alert and organized. 

The best is yet to come

The Icon Inbox is just the beginning of the enhancements to Communication 360. We are committed to improving the everyday workflows of staff, while making the aging experience iconic for all of those involved. 

If you’re interested in learning more about the Icon Inbox, or any of our communication or engagement solutions, reach out! 

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