Is Your Senior Living Experience Buzzworthy? 5 Ways to Drive More Word-of-Mouth Referrals
Online reviews are one of the most important brand-building tools in senior living. (In fact, they’re so crucial that we have a
To Drive Down Labor Costs, Focus on Senior Living Staff Retention
Senior living operators continue to face intense staffing challenges. Between an ongoing labor shortage and the latest CMS staffing mandate, it’s harder
What to Know About the CMS Staffing Mandate
At a time when many senior living providers are already dealing with chronic staffing shortages, a recent final rule on minimum staffing
How to Turn Families into Champions with Senior Living Technology
We talk a lot about resident and staff engagement on the Icon blog. But family engagement is just as important. Apart from
Focusing on Staff Experience? 5 Tech Must-Haves to Boost Retention
We talk a lot about the senior living staff experience on this blog, and for good reason: it’s still a major barrier
The State of Senior Living Staffing in 2024
We’re nearly halfway through 2024, and that has us reflecting on our trend predictions for this year. One that stands out is
Building Vibrant Communities: Meet Mark Petty, Champion of Positive Change
Mark Petty has carved an inspiring career path in the post-acute and eldercare continuum. His journey in Senior Living is marked by
Marketing Is a Growing Focus for Senior Living: 5 Senior Living Technology Solutions That Save Your Staff Time
Nearly half of senior living operators expect to grow their marketing budgets in 2024, according to a recent Senior Housing News survey.
Automate to Iterate: A Q&A with Chase Robertson, Icon’s New CTO
In our last Q&A, we interviewed Icon’s new VP of Enterprise Accounts, Kelly Grieco, about her 2024 growth strategy. This month, we
3 Elements of the Modern Senior Living Community (and Why Older Adults Want Them)
From wellness-focused models to robot assistants, the senior living experience has evolved in recent years. It’s modern. But which aspects of this
Debunking 7 Myths about Senior Living Staffing, Technology, and Residents
Senior living is a complex industry. You need to serve residents, their families, your staff, and any other folks who may be
Icon Aims to Slash Senior Living Staff Turnover with Innovative New Science-Backed Solution
Icon is pleased to announce the release of a new science-based app to support employee engagement and retention. Despite senior living operators’