ASSISTED LIVING & MEMORY CARE
Streamline the Delivery of Resident Care and Nurture Family Engagement
Icon’s all-in-one, HIPAA compliant communication and engagement software allows communities to meaningfully engage with residents’ families keeping them informed and encouraging them to be active participants in their loved one’s enrichment process.
We are thrilled with Icon’s safety check feature. It gives residents and families peace of mind as our staff is able to quickly find and assist residents in need.
Put Your Budget to Good Use
Drive Family Satisfaction
Our platform allows communities to connect with families automatically and proactively leading to as much as a 50% improvement in family satisfaction survey results. This also helps close the backdoor for avoidable move-outs.
Increase Census
Using Icon has helped communities create a culture of engagement resulting in 7-8 additional prospect interactions through the use of automated voice messaging.
Meet Residents Where They Are
With voice Technology from Icon, 58% of assisted living residents found their Echo Dot was easier to use than iPhones or iPads allowing them to be connected with the community in a way that was comfortable for them.
Build a Happy Resident Base
Our unique resident engagement capabilities are shown to improve the aging experience resulting and as much as a 20% increase in satisfaction scores.
Streamlined Integrations That Matter Most
Icon is built to support meaningful integrations that improve the resident experience and add value to communities like yours. Our solutions seamlessly integrate with EHRs like PointClickCare, MatrixCare, McKesson and more to optimize data flow, reduce manual data entry time and decrease errors.
Learn more about our integrations »
Don’t Waste Another Minute - Bulk Up Your Communications and Engagement Tool Kit with Icon
Engage with residents’ families through a simple and straightforward app allowing your staff to share messages and videos regarding their loved ones, community news updates and more reinforcing a strong relationship between your staff and resident families.
Save your staff valuable time while also ensuring your residents are safe and thriving with Icon’s automated safety check tool. Customize the questions you want to ask, and our solution automatically calls residents. Answers are saved, which allows staff to quickly identify residents at risk.
Schedule, track and report on your activities and enrichment events with Calendar Central from Icon
Icon supports robust bi-directional communication in communities like yours. Our communication tools allow you to interact with community members in the mode of their choosing – phone call, email, text, on-demand dial in, and Alexa devices in up to 18 different languages.
Icon offers a voice technology smart enough to discern community and public information queries and improves residents’ experience by enabling them to interact with Alexa naturally
Create a consistent brand experience with Icon’s Digital Signage tool. This offering provides the perfect solution to display relevant and real-time information that matches your branding across your community.
Keep your residents happy and involved from the comfort of their own rooms. Icon’s In-Room TV Channel offering includes over 80 apps, live streaming capabilities, a recorded video player and much more.
Icon Blogs You Might Like
Finances don’t need to be an obstacle. There are all kinds of grants available for senior living technology initiatives – you just need to know where to look and how to apply. Read on for our tips on how to secure tech grants for your senior living community.
In 2022, we can expect to see even more movement toward technology solutions as the next generation of older adults explores senior living options. Here are three senior living trends to watch in the year ahead.