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Safeguard Patients from Readmission and Keep Your Staff Informed and Engaged

Icon’s HIPAA compliant, all-in-one communication and engagement platform is used by skilled nursing facilities around the nation to reduce cost, retain staff and prevent unnecessary readmissions of discharged patients.

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Nexion Health manages discharged patients using Icon’s automated post-discharge follow-up feature. Icon’s analytics allow us to provide the reports needed to help us become the preferred care provider of hospital networks.

Rhonda Marsh, Director of Physician & Post-Acute Relationships, Nexion Health

Four Ways Icon Benefits Skilled Nursing Organizations Like Yours

Save Staff Valuable Time

Organizations who utilize Icon reduce time spent on communications by 75% give staff more time to engage with residents and patients.

Lower Costs

By using Icon, your team can reduce overtime hours by up to 10%, saving up to 1-2 salaries per year.

Reduce Missed Appointments

Icon’s automated appointment reminders can help your organization drop the number of missed resident and patient appointments by as much as 50%.

Raise Satisfaction Scores

With the help of Icon your organization can raise patient and family satisfaction ratings by up to 20%.

Tailor-Made Solutions Built with Today’s Skilled Nursing Organizations in Mind

Automated Post-Discharge Communications

Add Icon to your existing post-discharge management process. With our robust communication tools you can automate follow-up calls and texts to your discharged patients. A color-coded dashboard highlights discharged patients who require intervention and reporting provides statistics to share with hospital networks and payers.


Bi-directional Communication

Icon’s robust bi-directional communication tools help organizations like yours quickly and easily fill open shifts. Simply craft a message and send it out to your full staff list or sub groups of staff in seconds. Staff members will receive the message via their preferred mode of communication – text, phone call or email and can respond back immediately with their availability. 

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Staff Compliance

Remind staff when certifications and licenses are due to be renewed and about upcoming training sessions. The Icon communication platform integrates with your payroll or human capital management system allowing our tools to track renewal dates for staff and send automated notifications when it is time to renew a license or certification.

Digital Signage

Create a consistent brand experience with Icon’s Digital Signage tool. This offering provides the perfect solution to display relevant and real-time information that matches your branding across your facility.

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In-Room TV Channel

Keep your patient engaged from the comfort of their rooms. Icon’s In-Room TV Channel offering includes over 80 apps, live streaming capabilities, a recorded video player and much more.

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