The Power of a Good Review: How Icon Helps Communities Elevate Their Reputation
The process of finding the right senior living community has changed dramatically in the past 50 years. Heck, it’s changed dramatically in
Stronger Together: A Q&A with Michele Saunders, Icon’s New Vice President of Growth and Strategy
We recently celebrated the first anniversary of Icon’s formation — a merger between Caremerge and VoiceFriend. The past year has brought plenty
The Benefit of Resident-Led Groups – and 3 Ways to Foster Them
When older adults move to senior living communities, they’re not just looking for assistance in the day to day; they’re also looking
Unveiling the Keys to Employee Retention: Harnessing the Power of Resident Engagement Technology
Organizations are turning to resident engagement technology to solve multiple problems The challenges of persistent high turnover rates among staff members in
10 Questions Any Potential Resident Should Ask about Senior Living Technology
With the projected population boom of older adults, more families than ever before will be discussing long-term care options with aging loved
On the Hunt for Senior Living Technology? 6 Ways to Maximize Staff Adoption & See ROI Faster
With seven consecutive quarters of senior housing occupancy growth, it’s pretty clear that senior living is fully bouncing back. And we’re seeing
Guide to HIPAA Regulation for Text Message (SMS), Phone Call and Email Communication
Disclaimer: The information provided in this blog post is for general informational purposes only and should not be considered legal advice. Every
Worried Your Senior Living Technology Is Underperforming? 3 Signs You May Be Right
As senior living occupancy continues its steady climb back to pre-2020 numbers, more operators and community leaders are ready to invest in
The State of Senior Living Staffing in 2023
We’re nearly halfway through 2023, and that has us reflecting on our trend predictions for this year. One that stands out is
ChatGPT in Senior Living? How Communities Can Use AI to Save Time and Improve Quality of Care
Hear that? It’s either electric sheep bleating in the distance or it’s the sound of millions of people typing out ChatGPT prompts.
Clear Eyes, Full Attendance Sheets, Can’t Lose: A Life Enrichment Playbook from Icon
Life enrichment programs are vitally important for senior living communities. Why? Put simply, they make your residents healthier. Numerous studies show that
Introducing the Icon Inbox
Our new SMS Inbox feature is an exciting step forward for Icon’s Communication 360, making it an even more user friendly, two-way