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Meet Communication 360

Smart Communication. Stronger Connection. Right Inside Go Icon.

Keeping your community connected has never been easier. Communication 360 ensures the right message reaches the right person – exactly when and how they prefer. With powerful automation, multi-channel messaging, and smart content features, your team saves time while keeping residents, families, staff, and prospects informed and engaged.

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Communication 360 is now live in your community with basic messaging enabled!

So what does that mean for you? You and your team can now send emails, voice messages, or SMS texts to up to 100 recipients per month directly through the Go Icon platform. Watch this brief video for a walkthrough of the Communication 360 tools you now have access to.

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Unlock the Full Power of Communication 360

Intelligent Broadcast Messaging

Reach residents, families, and staff with timely, routine and emergency messages, automatically delivered via their preferred channel (email, call, SMS, or Alexa), in 18+ languages.

Time Saving Smart Aging™ AI

Let Smart Aging™ AI do the heavy lifting. Enter a template name and brief description, and watch your broadcast message content come to life in seconds.

Powerful Email Marketing Tools

Empower sales and marketing teams to craft beautiful, personalized emails, streamline follow-up, and maximize efficiency—eliminating the need for costly additional solutions.

Efficient Blueprint Templates

Communication 360 includes ready-to-use templates for common broadcasts—like Maintenance Updates and Severe Weather—and supports cloning within or across enterprise accounts.

Robust Reporting Capabilities

With Intelligent Reporting, gain a comprehensive view of your messages. Track message history, monitor deliverability, measure engagement, and uncover insights that help you communicate smarter.

Feedback 360 Surveys

Feedback 360 is a user-friendly, customizable tool that gathers feedback from all community stakeholders, delivering actionable insights via automated text or email surveys with AI-driven reporting.

Real Talk

MBK SENIOR LIVING TESTIMONIAL
Communication 360 proved to be an invaluable asset for our community during an oncoming wildfire. We were able to instantly share critical updates with residents, families, and staff throughout the entire event, which significantly reduced confusion and stress for everyone. The platform dramatically decreased the time needed to communicate important information, allowing us to stay organized and effectively carry out all necessary procedures. Additionally Communication 360 has been a game-changer for our wellness programming. The platform allows us to seamlessly share updates, calendars, and program highlights with residents and families, ensuring everyone stays connected and engaged. It saves our team valuable time and helps us promote participation in meaningful programs that enrich resident well-being. We are truly grateful for the Communication 360 platform!
Donal Mcgraw
Regional Director of Wellness Programming, MBK Senior Living

Why Communities Choose Communication 360

Flexible Communication Options

Filling a shift, sending an emergency alert, marketing outreach, or surveys, Communication 360 has you covered. Send broadcasts or 1:1 messages, easily segmented to specific groups.

Reach Recipients Where They Are

Communication 360 makes it easy to respect recipient preferences. Messages can be sent via SMS, email, phone, or Alexa, with preferred languages and contact times.

Valuable Time Savings From Automation and AI

Save time with AI-powered smart content, customizable templates, 18+ language translation, message scheduling, workflow automation, and more, all part of Communication 360.

Interested in Learning More?

Complete the form below to schedule a personalized consultation with a Go Icon team member and explore how Communication 360 can support your community’s unique communication needs.