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Bi-Directional Communication

Maximize and streamline communications, increase staff productivity, improve quality and satisfaction ratings

Rely on Icon to easily send emergency alerts and routine notifications to residents, families, and staff. Create and send messages to residents, families, and staff using the method they prefer like text, email, or call. Use this solution to conduct safety checks, automate emergency communications or fill open shifts. 

Automate Post-discharge Calls & Texts

Automate follow-up calls and texts to your discharged patients. A color-coded dashboard highlights discharged patients who require intervention and reporting provides statistics to share.

Acknowledge Birthdays and Anniversaries

Acknowledge important events in your residents’ lives like birthdays and anniversaries. You write the messages once and they are sent automatically using the data in the communication platform.

Manage Staff Compliance

Remind staff when certifications and licenses are due to be renewed and about upcoming training sessions. The communication platform tracks renewal dates for staff and sends automated notifications.

Communicate Using Your Mobile Device

Access communication tools through our mobile-optimized platform or download the mobile application. It’s easy to manage all of your communication through your mobile device.

Send Appointment Reminders

Remind residents and family members about medical and transportation appointments.  Residents and family members are notified about upcoming appointments via phone, email or text, which minimizes missed appointments.

Survey Residents and Families

Create surveys in the VoiceFriend communication platform to collect data on everything from satisfaction to wellness. Icon compiles the data for you so you can gain valuable insights.

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PMB 20577
Boston, Massachusetts 02115-3153 USA

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